Terms and Conditions

Online Customer Services:

All questions and concerns regarding orders must be written in an email sent to onlineorders@hairareus.com. Please allow up to 24hrs for a representative to respond.


Return Policy

ONLINE RETURN POLICY: 

All sales are FINAL once hair has been installed. We do offer refunds as long as the hair has not been installed or used in any way and is returned  to Hair Are Us in its original rubber banded packaging within 72 hours of the time it has been delivered to customer. Customer MUST email a copy of shipping receipt and tracking number to onlineorders@hairareus.com for verification of items returned.  WE DO NOT OFFER EXCHANGES OF ANY ITEMS. All REFUNDS and CANCELLED ORDERS (regardless the amount) will be charged a NON REFUNDABLE restocking fee of $25. Please be sure to INSPECT as well as CO Wash your hair throughly before installation to ensure your satisfaction. Again once hair is Installed All SALES ARE FINAL!

Texture/Color Disclaimer

The hair has been separated into three categories: straight, wavy and curly. Since each bundle is from a distinct individual, each one has its own specific characteristics. The photos on our social media reflect the typical texture of a bundle in each category; however the bundle(s) you receive may vary slightly. All Hair is Single Drawn, which means there will be various lengths throughout weft.

All WEFTED HAIR comes in its natural off black to medium light brown shades. We do try our best to pair bundles with similar patterns and color shades however, it’s not a guarantee you’ll receive the exact same bundles in color and or texture.

Weft Disclaimer

Weft Declaimer: We recommend using Weft Sealer on all wefted bundles as well as sewing around the wefts and not through the weft. We DON’T offer any Refunds or Exchanges on Shedding once hair has been installed PERIOD!

IN-STORE RETURN POLICY:
ALL SALES ARE FINAL ONCE YOU LEAVE THE STORE.  WE TAKE CASH ONLY ON ALL IN-STORE SALES

Texture Disclaimer

The hair has been separated into three categories: straight, wavy and curly. Since each bundle is from a distinct individual, each one has its own specific characteristics. The photos reflect the typical texture of a bundle in each category; however the bundle(s) you receive may vary slightly. All Hair is Single Drawn, which means there will be various lengths throughout weft.

Weft Disclaimer

Sewing through the wefts will cause the wefts to loosen, unravel, and shed.
To keep your wefts in good condition and reusable, we suggest sewing around the wefts. In addition, we also suggest putting a drop of glue (Hair Are Us Weft Sealer) on each end of the cut wefts to help prevent shedding.