Online Return Policy

All sales are FINAL once hair has been installed. We do offer refunds as long as the hair has not been installed or used in any way and is returned  to Hair Are Us in its original packaging within 72 hours of the time it has been delivered to customer. Customer MUST email a copy of shipping receipt and tracking number to for verification of items returned.  WE DO NOT OFFER EXCHANGES OF ANY ITEMS. All REFUNDS and CANCELLED ORDERS (regardless the amount) will be charged a NON REFUNDABLE restocking fee of $25. Please be sure to INSPECT as well as CO Wash your hair thoroughly before installation to ensure your satisfaction. Again, once hair is Installed All SALES ARE FINAL!


Any pre-orders that have been cancelled for any reason once payment has been made, will have a $10 cancellation fee. The reason for this charge is due to PayPal charging us for a transaction fee. For an example we are charged a fee to receive & refund your payment. All of these fees are waived for HAU customers unless item is cancelled/refunded.

Although Pre-Order items do not have a restocking fee, they do have a transactional fee , thus the $10 for any and all cancellations on any pre order items.

Questions and Concerns About Your Order?