Our shipping hours are Mon.- Fri. from 9:00 am EST to 5:00 pm EST. All orders placed before 1:00 pm eastern standard time will ship out same day. Orders are not processed on weekends or holidays. All orders ship out within 24 hours. However, during sales/promotions/ holidays, shipping time may take a little longer.
Hair Are Us is not responsible for late shipments due to holidays, natural disasters , weather delays or any carrier delays.
Please be advised that any incorrect billing and/or shipping information opted by customer will cause delays. Hair Are Us is not responsible for lost or stolen packages. We do not issue refunds or credits regarding these matters.
Warehouse 2019 Holiday Schedule: (Closed) No items will be shipped on these days, nor does this count as a business day.
- Sept. 2 (Labor Day)
- Oct. 9 (Yom Kipper Day)
- Nov. 11 (Veterans Day)
- Nov. 26 (Thanksgiving)
- Dec. 24 (Christmas Eve)
- Dec. 25 (Christmas Day)
If you provided an email address at time of purchase, a tracking number will be emailed to you once your order has been shipped.
All tracking info. will be sent out the evening of the day the item has been mailed out.
All orders Must be Signed for:
A signature is required for all of our orders to be delivered. We are not responsible for late shipments due to holidays, natural disasters, weather or carrier delays. Any incorrect billing and or shipping information inputed by customer will cause delays as well. If you need additional information, please email firstname.lastname@example.org.
We Do Not Ship to P.O. Boxes
If your order is submitted with a PO Box in the Shipping section, your order will go through but will be canceled & refunded minus a $10 restocking fee. All orders are required signature, therefore we can not ship to PO BOXES.
Shipping Costs :
2-3 BUSINESS DAYS $9.99
Order before 1pm EST. item ships out same day. (does not include Saturday or Sunday or Holidays)
Next Day Shipping $55.00
Order before 1pm EST. item ships out same day. (No Saturday or Sunday Delivery)
INTERNATIONAL MAIL $50.00
Estimated arrival time is 3-6 BUSINESS DAYS (does not include Saturday or Sunday or Holidays)
As much as we LOVE our overseas HAU BABES, we are not responsible for any Custom Fees or Import Tax that your country may bill to you. We advise to check with your local shipping carrier to get more information regarding this matter.
If you are unhappy with your purchase and hair has not been worn, please send items back to our LA location within 72 hours of the time it has been delivered to your address. Please keep in mind all sales are final once hair has been installed, worn, colored, etc.. We do not exchange any items, we only offer refunds on items within 72 hours of delivery. Before shipping back any items, please email our online department email@example.com as we have the right to refuse the package if you send back items without our permission or knowledge.ONLINE RETURN FEES
We charge a $10 restocking fee on all return orders. Please note that original shipping fees are non-refundable and return shipping costs are the customer's responsibility. Hair Are Us does not provide return shipping labels. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.FOR ALL RETURNS FOLLOW THESE STEPS
- Before shipping back any items, please email our online department as we have the right to refuse the package if you send back items without our permission or knowledge. (Include Order# in Email)
- Please make sure to specify your name and order number inside the returned package.
Mail All Returns to:
434 N. La Cienega Blvd.
West Hollywood, CA 90048
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. RESERVED RIGHTS REGARDING RETURNS
Hair Are Us reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
Potential fraudulent or criminal activity.
An irregular or excessive returns history: regarding damage, missing items, etc,
Similarly, Hair Are Us reserves the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.Excessive Returns
Our Customer Protection Team also handles situations in which a #HAUBabes return history may be indicative of fraudulent activity. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a #HAUBabe, we must ensure the safety, welfare, and comfort of all #HAUBabes across the globe.CAN I CANCEL MY ORDER BEFORE IT SHIPS?
Unfortunately, We can NOT cancel any orders before they have been shipped.CAN I CHANGE MY ADDRESS BEFORE IT SHIPS?
NO ADDRESS CAN BE CHANGED.
Please be aware that for security reasons, Hair Are Us does not allow customers to change their address after an order is placed.
We do not ship to P.O. BOXES!
Please make sure you update your shipping address before you place a new order. We apologize for any inconvenience this may cause, but again, it is for your protection.
If your order has been shipped please contact someone at that address, if possible. Otherwise, we will wait for the package to be returned to us and we will then issue you a refund in accordance with our Online Return Policy.